Your business deserves a customer service focused support team.
Your business deserves personalised support. Our highly skilled team has been supporting customers within a wide range of industries for over 20 years. All of our service desk agents are of a 3rd level support capability. To discuss a support plan that best suits your business requirements contact us. We offer a per user subscription based model as well as a service pack model of set support hours.
Service support is at the heart of the solutions we provide and is what sets us apart from other service providers. Our service desk is 100% local and our client portal gives you visibility of all your incidents and requests at all times. We offer a per user subscription base model as well as a service pack model of set support hours.
What is included in our support plan?
Our Core Support includes a 100% local central Service Desk, Service Delivery, Change and Configuration Management.
Latest e-ticketing system, tools and reports means access to our incident and request management client portal, monthly reports, knowledge management tools, and customer satisfaction surveys.
SLA agreement processes include Service Levels such as Incident Management, Request Fulfilment, Problem Management, Change Management, and Major Incident Management.
Service Improvement ensures that we listen to our customer feedback, and continually strive to improve to deliver the best quality customer experience for the life our relationship.
No Lock in contracts means that we offer a bespoke range of services to our clients. From monthly user-based subscription models to service packs which contain a number of hours you can use across our services we tailor the right service package for you.
Scheduled Onsite Maintenance Visits means that we can arrange for one of our Senior Engineers can be scheduled to provide onsite support at your business on a weekly, fortnightly or monthly basis.
Do you have on premise infrastructure or cloud infrastructure that requires ongoing management? We can help you manage these resources with our core maintenance support.
We can also manage your SaaS (Software as a Service) cloud based applications so that the hard work is left to us. We can assist in your vendor management and also liaise with your providers to make sure your solutions are the right fit for your business. If you do not have the inhouse resources to administer the applications, we can fully manage or also assist in training of members of staff. Minimising your risks by having a few key individuals with the knowledge around how your product works is the approach that we recommend.
By leveraging cloud computing you can on a regular basis acquire rapid restoration of corrupted or lost files for example.
New cloud technologies and processes allow us to backup data on live storage to the Cloud for remote storage and in turn enabling protection from onsite events such as fire or lost of access to a building for whatever reason.
Backing up your data and systems is vital. Keecore’s team can deliver efficient and cost effective backup solutions to meet your business’ operational and regulatory requirements. For example, we create bespoke solutions for the retention of data and assist with working out any data sovereignty problems you may face.
With your workforce requiring to be more flexible, and ensuring that your staff are productive whilst on the move is a growing challenge. We can provide your staff secure access to applications and data on the move using office 365 and Microsoft Intune. As long as you have an internet connection and basic hardware requirements you can enable your staff to work virtually anywhere.
Keecore can implement:
Microsoft Office 365
Azure hosted Citrix VDI
Application packaging and deployment